Welcome to ProSkins, a marketplace where users can trade, buy, and sell in-game items for Counter-Strike 2 (CS2) and other supported games. This Shipping Policy outlines how virtual items are delivered and processed on the platform to ensure a secure and smooth transaction for all users.

1. Inventory and Listing

1.1 Pre-Listing Verification

Before sellers can list an item on ProSkins, the platform interfaces with the Steam API to verify that the seller has ownership of the item. This pre-listing verification ensures that all items listed on ProSkins are genuinely available for sale or trade.

1.2 Inventory Accuracy

ProSkins continually checks the availability of listed items to ensure that buyers only purchase items that are still in the seller’s Steam inventory. Any item that has already been sold or removed from the seller’s inventory is automatically delisted from ProSkins to prevent issues during the purchasing process.

2. Delivery and Shipping Process

2.1 Buyer Payment

When a buyer makes a purchase, payment is collected upfront and held securely by ProSkins until the trade is completed. This ensures the integrity of the transaction for both parties.

2.2 Seller Trade Offer

Once the buyer’s payment has been processed, the seller is prompted to initiate the Steam trade offer. The seller is required to confirm the trade using the Steam Mobile Authenticator to add an extra layer of security to the transaction.

2.3 Buyer Confirmation

Upon receiving the trade offer, the buyer is responsible for reviewing the item, including verifying the unique float value and condition of the item. Once the buyer confirms the trade, the transaction is considered complete.

3 Delivery Timeframe

3.1 Digital Delivery

All virtual items on ProSkins are delivered digitally via Steam trade offers. Delivery is typically completed within 12 hours of the buyer’s payment and the seller’s trade offer, although most transactions are completed much faster, depending on the responsiveness of both parties.

3.2 Potential Delays

While most transactions occur seamlessly, certain factors may lead to delays, including:

• Steam service outages or Steam inventory issues.
• Delays in the seller or buyer confirming the trade offer.
• Verification processes related to security concerns or suspicious activity.

If a delay occurs, ProSkins will notify the affected parties and work to resolve the issue as quickly as possible.

4. Trade Offers and Final Pricing

Once the buyer accepts the trade offer, the transaction is final. The item’s price, as listed at the time of purchase, is non-negotiable. ProSkins does not offer price adjustments after the transaction is completed.

5. Cancellations and Failed Transactions

5.1 Cancellations

Transactions cannot be canceled once the trade offer has been accepted by the buyer. We encourage buyers to review all details of the trade offer carefully before confirming.

5.2 Failed Transactions

In rare cases where a transaction cannot be completed (e.g., item is no longer available in the seller’s inventory due to unforeseen issues), ProSkins will:

• Cancel the transaction and refund the buyer’s payment in full.
• In the event that an invalid item is delivered, both the buyer and seller should contact ProSkins support for assistance.
• In case of an expired trade status where either the buyer or seller fails to complete the trade within the expected time frame, users will be prompted to follow the instructions provided by ProSkins, which may include canceling the trade manually on Steam or verifying the trade status through the use of a webapi_token.

6. Contact Information

If you have any questions or concerns regarding the shipping process or your transaction, please contact our support team at:

Email: [email protected]

Address: ProSkins LLC, 16192 Coastal Highway, Lewes, DE 19958

This Shipping Policy ensures transparency and provides detailed guidelines on how virtual items are traded and delivered via ProSkins. It is designed to create a seamless and secure experience for both buyers and sellers on the platform.